Public Counsel (Ombudsman's Office)
An Office for Resolving Citizen Complaints
Marshall Lux, Ombudsman
The Office of the Public Counsel (also known as the State Ombudsman's Office) is an independent complaint-handling office for the use of citizens who have complaints about the actions of administrative agencies of state government, that is, the bureaucracy of state government.
By investigating and resolving citizens' complaints relating to the actions of state administrative agencies, the Ombudsman's Office seeks not only to provide administrative justice to citizens who have been wronged by state agencies, but also to promote accountability in public administration. Because the Ombudsman's Office is independent of the agencies that it investigates, it can be impartial in disputes between administrative agencies and citizens, and can promote reasonable and informal resolution of citizen grievances. This activity not only improves the relationship between citizens and their government, but it can also play an important role in holding powerful agencies accountable for their actions.
In 2012, the Legislature created the Office of Inspector General of Nebraska Child Welfare within the Ombudsman's Office. The office is authorized to investigate allegations of possible misconduct death or serious injury in foster homes, private agencies, childcare facilities and programs. It is also responsible for reviewing the role and effectiveness of the state's youth rehabilitation and treatment centers.
Office Location: Room 807, State CapitolState Capitol
P.O. Box 94604
Lincoln, NE 68509-4604
In Lincoln: (402) 471-2035
Toll Free: 1-800-742-7690
TDD (Telecommunications Device for the Deaf): (402) 471-5087
Fax: (402) 471-4277