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CONTACTS »
Public Counsel (Ombudsman's Office)
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Marshall Lux, Ombudsman
An Office for Resolving Citizen Complaints
The Office of the Public Counsel (also known as the State Ombudsman’s Office) is an independent complaint-handling office for the use of citizens who have complaints about the actions of administrative agencies of state government, that is, the bureaucracy of state government.
By investigating and resolving citizens’ complaints relating to the actions of state administrative agencies, the Ombudsman’s Office seeks not only to provide administrative justice to citizens who have been wronged by state agencies, but also to promote accountability in public administration. Because the Ombudsman’s Office is independent of the agencies that it investigates, it can be impartial in disputes between administrative agencies and citizens, and can promote reasonable and informal resolution of citizen grievances. This activity not only improves the relationship between citizens and their government, but it can also play an important role in holding powerful agencies accountable for their actions.
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